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IT professionals that deliver virtual desktops must be ready to quickly solve any problems that arise to ensure that users have a smooth experience.
VDI troubleshooting is no simple process, however, so IT often turns to root cause analysis, a method for identifying the base cause of a problem, to identify issues such as network latency and slow logon times. Once IT professionals understand where the problem came from, they can determine how to fix it.
Take this quiz to see if you understand the different options and potential challenges of using root cause analysis for VDI.