RES Software no longer a one-trick pony

VMware and Citrix have acquired UEM tools that leave providers like RES Software with little choice but to take their software to the next level.

RES Software has a new CEO and a technology strategy that unifies the company's tools and goes well beyond profile management.

Al Monserrat recently joined RES Software from Citrix, where he served as senior vice president of worldwide sales and services for the past seven years. His goal is to change the perception of RES as a company with an add-on VDI product to one that allows IT to manage end users anywhere, on any device.

"We want to be seen through this new lens as a company that is no longer a one-trick pony," Monserrat said. "We have innovation around empowering users and allowing IT to automate business processes to improve end-user productivity."

Early last year, the company launched the RES IT Store, where IT can deliver applications to end users through a self-service portal.

The company has branched out further with a new suite called RES One to help IT manage and automate desktop and mobile technologies, including new mobile applications that allow employees to request apps and services from their Apple iOS or Google Android mobile devices. IT managers can approve employee requests from mobile devices as well.  

"[The suite] is for digital workspace management to automate the digital components delivered to users," Monserrat said. "Automating redundant processes is the big value here, allowing IT to eliminate redundant tasks, while increasing security and lowering costs."

Expanding beyond its core feature is smart, analysts said. Companies need end-user computing strategies to fully address end-to-end security, management and automation, wherever the user wants to connect from, on any type of device, according to Mike Matchett, senior analyst and consultant with Taneja Group, Inc., an IT consultancy in Hopkinton, Mass.

"Vendors in this space that can bring cohesive solutions to market that encompass and help roll all these concerns together, and make it easier for end users to support and enable themselves as much as possible, are going to dominate," Matchett said.

UMC Health System, a healthcare provider in Lubbock, Texas, uses RES Workspace Manager to handle profiles in its Citrix environment. Workspace has allowed UMC to simplify what would be an otherwise complex VDI environment.

UMC previously had seven images. Now with RES, the company has three images to deliver 600 virtual desktops, with a goal of deploying 1,200, according to Shawn Bradley, data center operations manager at UMC.

"RES has simplified our workflow and allowed us to make changes easily," Bradley said. "After three years of experience using XenDesktop, I think you'd have to be insane not to use RES or a product like it to deploy VDI to a large group of users."

The company has evaluated RES One and plans to use it to manage its entire user environment, which includes Citrix XenDesktop, XenApp, ShareFile and XenMobile, said Phil Alexander, Information Security Officer for UMC.

"We can't issue iPads or other mobile devices, so we needed to find a solution that allows people to use their own devices for work in a secure way," Alexander said.

One of the big selling points is the security; RES's software doesn’t allow users to save data on their devices, and they can't print or take screen shots, Alexander said.

"You can log into the app and work with it, but I don’t want you printing from home without me knowing about it," he said.

RES ONE ties UEM to IT automation

RES ONE, due out August 1, is the unified product suite which includes a new Web-based management portal for IT to configure the automated delivery of applications and services to users, as well as a new visual workflow editor that automates tasks, and all activity is tracked. The portal also gives IT a way to track who is accessing what applications, as well as a complete change history.

RES One can also be used for license management; if users go without using an app for a while, IT can evaluate whether that software license is needed, and turn apps on or off.

"A lot of companies fail audits over people leaving the company and IT loses track of that employees' rights and security leaks remain out there -- such as access to apps or corporate cards or accounts," Monserrat said. "Automating those policies solidifies the process and aids compliance."

For security, RES One includes advanced file-hash based application security (whitelisting). It also provides automation packs to accelerate routine tasks in tools IT already uses such as mobile device management, IT service management, PC lifecycle management and virtualization software, according to RES.

The company also launched RES ONE Workspace, an updated version of RES Workspace Manager with security improvements and an auto-discovery tool that assists IT in migrations to Microsoft Office 365. There are also new add-ons for IBM Maximo, IBM BigFix, BMC Remedy, ServiceNow, IBM SoftLayer and IBM FiberLink to automate common tasks.

The company will offer upgrades to the new RES ONE Suite to its customers with active solution assurance agreements as of its general availability release. For a typical enterprise deployment, RES Workspace technology starts at $30. The Service Store starts at $120. Companies can purchase the complete RES ONE Suite starting at $180.

RES also plans to deliver the RES One suite as a service sometime over the next year, in addition to other services, Monserrat said.

Bridget Botelho is Senior News Director for TechTarget's Data Center Virtualization and End User media groups. Contact her or follow her on Twitter @BridgetBotelho.

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