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Why can't I reboot the server from Terminal Services?

I am using Windows 2000 server SP4 with IIS 5 and SQL 2000 with all necessary hotfixes installed. I am facing a problem with rebooting and shutting down the server remotely. I can shut down or reboot server from console, but not from Terminal Services. What's the problem?
You need administrative privileges to shut down a server, so you may be logging in remotely with an account not having those privileges. Can you see the Shutdown option from the terminal session, or do you mean that the server is hanging when you try to shut it down? Does tsshutdn work?

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