Problem solve Get help with specific problems with your technologies, process and projects.

Top five VDI-related help desk questions

1/6

Help desk must be ready to solve VDI issues

Source:  nito/Fotolia
Visual Editor: Sarah Evans/TechTarget

Desktop management is much easier with virtual desktop infrastructure (VDI) because it gives IT a single, central image from which it can control hundreds or even thousands of desktops. It also grants users access to desktops and apps anywhere, anytime.

Still, it's not always a perfect system, and VDI issues on users' virtual desktops will no doubt lead to questions for your help desk. Fortunately, many of the hang ups -- such as password problems or no Internet connection -- have simple solutions. But your help desk needs to be ready to deliver.

Take a look at five of the most common VDI questions IT needs to be prepared to answer and why users ask them.

View All Photo Stories

Join the conversation

3 comments

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

What VDI issues have you run into?
Cancel
Good Morning
I am working for University Hospital, where for me VDI is the best solution for desktop, however, my boss is not a fan of VDI his approach only desktop or XenApp a little.
A dumb question, how to convince boss or present the case in front of him to deploy VDI as POC (proof of concept) on a test basis.
Thanks
Cancel
Awesome article Eddie, I like how you talk about the intangibles of VDI deployment issues, mostly surrounding user error that could easily be avoided with some simple education.

I followed this blog up with a sort of "next step" blog of my own taking it a step further, going into 5 PRO TIPS for users to keep in mind while using a VDI workstation to help diminish user errors, ensuring IT stays happy and the users themselves stay happy:

1) Be Patient.
2) Plan ahead.
3) Know your VDI workstation type.
4) You have to remember your passwords, remember?
5) Be aware and prepared: use the correct device for the specific task at hand.

Read the full story below:
http://desktopsites.com/blog/215-top-5-vdi-related-pro-tips-limiting-user-error.html

Hope this adds to the conversation, cheers! :)
Cancel

-ADS BY GOOGLE

SearchEnterpriseDesktop

SearchServerVirtualization

SearchCloudComputing

SearchConsumerization

SearchVMware

Close