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We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Find the best route to deliver application virtualization

        IT no longer needs to deliver full desktops to users; instead, most users require access to only certain applications. So, IT needs to determine the best way to deliver those apps, and application virtualization is one option. This IT handbook will cover the different types of application virtualization -- streaming and remoting -- and help IT pros decide whether app virtualization is the right path for their organization. We also look at app virtualization tools on the market.

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      • Putting Remote Desktop Services to work

        This handbook looks at how Remote Desktop Services (RDS) tools are changing, particularly with the arrival of Windows Server 2012. Microsoft included features that are being welcomed (a mechanism to keep pooled desktops intact and a tool to collect virtual desktops without using System Center Virtual Machine Manager). Other features are being met less enthusiastically (the replacement of Remote Control and the inclusion of the unpopular new Windows interface). The handbook also looks how Remote Desktop Services differs from VDI.

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      • Zero-client computing

        The zero-client computing e-book series delves into essential aspects of how virtual desktop services can be provided with as little configuration as possible. Many vendors sell zero clients that do not in fact require zero configuration, so definitions tend to be fluid. These chapters will counter that vagueness with specifics on the distinctions between zero clients and thin clients, as well as guidance on how best to implement and manage zero clients.

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      • Architecting storage for virtual desktop environments

        Virtual desktop infrastructure can be extremely demanding of I/O. And while you can reduce I/O overhead by providing each virtual desktop with sufficient RAM, you can't reduce it to the point that it becomes a non-issue.

        This e-book will explain how to prepare your VDI storage infrastructure to deal effectively with the various I/O issues that can occur. Learn more about storage strategies and how to make shared storage work.

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      • Building a reliable virtual desktop

        Server-based virtual desktop infrastructure holds the promise of giving organizations a simpler way of managing PCs, a task that remains one of the IT professional’s most laborious duties. While reliability has held back adoption, VDI technology is maturing—as well as becoming both less costly and less complicated to deploy. Vendors and advocates say performance is not the sticking point it once was. This handbook will explore the best practices for achieving reliable VDI performance, including how to prepare a network for a heavier load, capitalizing on VDI’s security benefits, creating an effective storage architecture and handling applications.

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      • Beyond PCs: Navigating the new end-user client landscape

        Consumerization and cloud computing have given rise to end users and customers using a wide variety of devices to access your critical IT services. As client computing changes, IT must change with it to deliver services in the best possible way. This expert guide examines the different kinds of devices that your environment should be able to support and outlines how to utilize trends such as consumerization and bring your own device (BYOD) to boost productivity and get the most from your work force. Learn about the new end-user client landscape in the enterprise and more in this expert handbook.

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      • Desktop virtualization notes From Brian Madden

        Brian Madden, creator of BriForum and brianmadden.com, takes an in-depth look at desktop virtualization in this expert e-book. Read on for tips, suggestions, and insights from one of the leading experts on virtualization. Get your toughest desktop virtualization questions answered today.

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    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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    Virtual Data Center E-Zine is an all-encompassing guide to help you select and use the most appropriate virtual data center techniques and technologies to develop an agile, scalable, efficient data center – without breaking the bank.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

OTHER FEATURED E-BOOKS

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  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS