Exclusive content for IT Pros in the know

Premium Editorial

We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

Premium Editorial By Topic

      • Contact center upgrades to clear up complex customer service

        Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

        In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

        View E-Handbook
      • Devising a security strategy for the modern network

        The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

        View E-Handbook
      • Nailing down a business case for Oracle Fusion Applications

        Oracle Fusion Applications, a suite of enterprise resource planning applications, get a lot of air time. Still, evidence has shown that adoption has yet to hit a blistering pace. While Oracle promises the new applications will bring genuine business value to an organization, some of the hurdles -- among them, cost -- have kept businesses away.

        In this three-part guide, readers will benefit from an in-depth look at how well -- to the surprise of many users -- Oracle Fusion Apps thrive in the cloud. Further, they'll learn why and how to determine the best fit for their organization from Oracle's catalog. First, IT writer Robert Sheldon drills down on the development of Oracle Fusion Cloud Services -- how they came to be and where they're headed. And he gives a rundown of services offered. Next, Alyssa Johnson, Oracle Applications Users Group president, sits down for an interview and details the future of Oracle ERP systems and Fusion Apps. To close, ComputerWeekly writer Lindsay Clark explores the reasons -- despite high expectations for enterprise cloud applications and at least one notable example of a company running them -- Fusion Applications have yet to see a mass conversion.

        View E-Handbook
      • Cultivating IT Talent

        19 August 2014

        Includes:
        • Morrison Utility Services fills in holes faster with ETAdirect
        • Why digitisation transforms supplier relationships
        View E-Zine
    • Page 1 of 1
      • Find the best route to deliver application virtualization

        IT no longer needs to deliver full desktops to users; instead, most users require access to only certain applications. So, IT needs to determine the best way to deliver those apps, and application virtualization is one option. This IT handbook will cover the different types of application virtualization -- streaming and remoting -- and help IT pros decide whether app virtualization is the right path for their organization. We also look at app virtualization tools on the market.

        View E-Handbook
      • Putting Remote Desktop Services to work

        This handbook looks at how Remote Desktop Services (RDS) tools are changing, particularly with the arrival of Windows Server 2012. Microsoft included features that are being welcomed (a mechanism to keep pooled desktops intact and a tool to collect virtual desktops without using System Center Virtual Machine Manager). Other features are being met less enthusiastically (the replacement of Remote Control and the inclusion of the unpopular new Windows interface). The handbook also looks how Remote Desktop Services differs from VDI.

        View E-Handbook
      Page 1 of 1
    • Page 2 of 3
      • Beyond PCs: Navigating the new end-user client landscape

        Consumerization and cloud computing have given rise to end users and customers using a wide variety of devices to access your critical IT services. As client computing changes, IT must change with it to deliver services in the best possible way. This expert guide examines the different kinds of devices that your environment should be able to support and outlines how to utilize trends such as consumerization and bring your own device (BYOD) to boost productivity and get the most from your work force. Learn about the new end-user client landscape in the enterprise and more in this expert handbook.

        View E-Handbook
      • Exploring the future of desktop virtualization

        Desktop virtualization technology still hasn’t surpassed the PC in terms of user experience, but it continues to mature and offer opportunities in application delivery and simplified management. This e-book looks at the state of virtual desktop adoption with a focus on new and forthcoming options. It explores potential opportunities and obstacles presented by the technologies that are slowly but surely changing the face of traditional IT.

        View E-Book
      Page 2 of 3
    • Page 1 of 1
      • Desktop virtualization notes From Brian Madden

        Brian Madden, creator of BriForum and brianmadden.com, takes an in-depth look at desktop virtualization in this expert e-book. Read on for tips, suggestions, and insights from one of the leading experts on virtualization. Get your toughest desktop virtualization questions answered today.

        View E-Book
      •  
      Page 1 of 1

Featured E-ZINES on searchVirtualDesktop.comView all >>

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • Virtual Data Center

    Virtual Data Center E-Zine is an all-encompassing guide to help you select and use the most appropriate virtual data center techniques and technologies to develop an agile, scalable, efficient data center – without breaking the bank.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchVirtualDesktop.comView all >>

  • Overcome today's disaster recovery challenges

    The use of devices not connected to a local network is a challenge for IT staffs tasked with protecting data on those devices. Completing backups within a reasonable timeframe has become an issue for organizations. Some organizations are opting for alternatives to traditional backup to address these challenges. The cloud has been pushed as an alternative to tape for offsite storage for disaster recovery. However, there are challenges with this approach and with protecting applications running in the cloud.

  • Cloud storage challenges and choices

    Our comprehensive e-book tackles the cloud storage challenges and business decisions that surround cloud storage investments, and breaks them into three areas of concentration: architecture, availability and return on investment.

    Get the latest updates on architectural choices when using the cloud for storage, including cloud controllers and application programming interfaces. We provide a short list of technical capabilities to look for in a cloud controller and questions to ask your service provider. Learn which metrics your peers are using to determine if cloud storage projects are meeting their potential, and what sort of service levels you can expect from providers or hybrid projects. Discover how to leverage the most cutting-edge cloud technologies and how not to get taken advantage of when choosing a cloud storage strategy/service.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchVirtualDesktop.comView all >>

  • Contact center upgrades to clear up complex customer service

    Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

    In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

  • Devising a security strategy for the modern network

    The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

OTHER FEATURED E-HANDBOOKS