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We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

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      • Business Continuity Management Systems

        This downloadable extract focuses on the practical elements of business continuity management and considers them from a management system perspective: Where should the emphasis be when it comes to fitting your Business Continuity Management (BCM) arrangements into a management system? The chapter uses six phases of the BCM lifecycle as a focal point and offer top tips for you to consider when developing your Business Continuity Management System (BCMS).

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      • Guide: Maximizing the Value of Cloud for Small-Medium Enterprises

        Cloud computing models are promising significant cost, scalability, and agility benefits, but is there a business case for small business owners to move from traditional IT provisioning to a cloud-based solution? And, if so, how can small business owners adopt the cloud? This guide is designed to help small business owners navigate through cloud services and identify those that will best help them to meet their needs.

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      • Find the best route to deliver application virtualization

        IT no longer needs to deliver full desktops to users; instead, most users require access to only certain applications. So, IT needs to determine the best way to deliver those apps, and application virtualization is one option. This IT handbook will cover the different types of application virtualization -- streaming and remoting -- and help IT pros decide whether app virtualization is the right path for their organization. We also look at app virtualization tools on the market.

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      • Putting Remote Desktop Services to work

        This handbook looks at how Remote Desktop Services (RDS) tools are changing, particularly with the arrival of Windows Server 2012. Microsoft included features that are being welcomed (a mechanism to keep pooled desktops intact and a tool to collect virtual desktops without using System Center Virtual Machine Manager). Other features are being met less enthusiastically (the replacement of Remote Control and the inclusion of the unpopular new Windows interface). The handbook also looks how Remote Desktop Services differs from VDI.

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      • Develop your criteria for selecting VDI software

        Learn about the latest options for VDI platforms and get an overview of the vendors and products that IT has to choose from. Also, get more information about the decision-making process when determining if you need VDI, and whether you should choose VDI or Terminal Services.

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      • Zero-client computing

        The zero-client computing e-book series delves into essential aspects of how virtual desktop services can be provided with as little configuration as possible. Many vendors sell zero clients that do not in fact require zero configuration, so definitions tend to be fluid. These chapters will counter that vagueness with specifics on the distinctions between zero clients and thin clients, as well as guidance on how best to implement and manage zero clients.

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      • Architecting storage for virtual desktop environments

        Virtual desktop infrastructure can be extremely demanding of I/O. And while you can reduce I/O overhead by providing each virtual desktop with sufficient RAM, you can't reduce it to the point that it becomes a non-issue.

        This e-book will explain how to prepare your VDI storage infrastructure to deal effectively with the various I/O issues that can occur. Learn more about storage strategies and how to make shared storage work.

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      • Building a reliable virtual desktop

        Server-based virtual desktop infrastructure holds the promise of giving organizations a simpler way of managing PCs, a task that remains one of the IT professional’s most laborious duties. While reliability has held back adoption, VDI technology is maturing—as well as becoming both less costly and less complicated to deploy. Vendors and advocates say performance is not the sticking point it once was. This handbook will explore the best practices for achieving reliable VDI performance, including how to prepare a network for a heavier load, capitalizing on VDI’s security benefits, creating an effective storage architecture and handling applications.

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      • Desktop virtualization notes From Brian Madden

        Brian Madden, creator of BriForum and brianmadden.com, takes an in-depth look at desktop virtualization in this expert e-book. Read on for tips, suggestions, and insights from one of the leading experts on virtualization. Get your toughest desktop virtualization questions answered today.

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  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • Virtual Data Center

    Virtual Data Center E-Zine is an all-encompassing guide to help you select and use the most appropriate virtual data center techniques and technologies to develop an agile, scalable, efficient data center – without breaking the bank.

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  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

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